IndiGo Tries To Calm Chaos After Six Days, Refunds Rs.610 Crore And Rushes To Restore Flights Across India

Business News: IndiGo faced something Indian aviation has rarely seen. Thousands of flights were cancelled. Airports looked like railway stations during festival rush. Passengers slept on chairs waiting for answers. Families were separated from luggage. Anger replaced trust faster than any delay could explain. For a week India’s biggest airline looked weak and confused. And every hour brought fresh embarrassment on news and social media. That is the scale IndiGo now has to recover from.

What Forced Government To Step In?

Civil Aviation Minister Ram Mohan Naidu called an emergency meeting with airport operators, airline directors and other key officials. The message was direct. Stop chaos. Give stranded passengers food, water and help. Inform customers before cancelling or delaying flights. And finish every refund by the same night. That order shows how close the situation came to collapse. Government wanted passengers treated with dignity, not guesswork. And it wanted IndiGo to act like the country’s flagship airline, not a confused start-up.

How Is Refund Situation Being Cleaned Up?

IndiGo has processed Rs.610 crore refunds already. That number tells its own story. So many trips ruined. So many families stuck. But at least money is coming back fast. The ministry says no passenger should wait for weeks now. If a flight is cancelled or long delayed, money must return automatically. IndiGo cannot hide behind terms and conditions anymore. Quick refunds are the first step in winning back trust.

Where Did All Those Bags Go?

Three thousand bags have been returned. But many still travel alone without their owners. The order is clear. Every missing bag must reach its owner within 48 hours. No excuses. Luggage is not just weight in an aircraft. It is medicines, baby supplies, gifts, memories. Losing it hurts more than losing a seat. If IndiGo cannot manage baggage, travellers will not forgive. Big airlines are judged by small experiences. Baggage is that test.

Are Flights Really Getting Back On Track?

IndiGo says on Sunday it operated flights to 137 out of 138 destinations again. That sounds like confidence returning. More than 1,650 flights were scheduled today. Yesterday the number was 1,500. On-time performance has jumped from a terrible 30% to a hopeful 75%. These are early signs of recovery. But passengers will believe numbers only after two weeks of stable service. A graph is not a guarantee. Experience is.

Why This Crisis Became A Wake-Up Call

India depends heavily on one airline. That is never good for a growing aviation market. When IndiGo stumbled, the whole system shook. Alternatives were few. Ticket prices jumped. Travel plans collapsed. This crisis warns us that monopoly is risky. Competition is not just business talk. It protects the passenger. IndiGo will recover. It always had scale and strength. But respect is harder to rebuild than revenue. Passengers now expect more answers and less attitude. That is the real runway IndiGo must clear.

What Comes Next For IndiGo And Its Flyers?

All eyes are on the days ahead. If IndiGo flies smoothly, bitterness may fade. But if mistakes return, anger will return faster. The airline must communicate before confusion spreads. It must handle bags before people shout. It must serve passengers before statistics. India wants its largest airline to behave like a responsible one, not just a profitable one. Recovery is not only about flights in the sky. It is also about confidence on the ground.